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Frequently Asked Questions

[vc_separator color=”custom” border_width=”3″ type=”small” gap=”short” accent_color=”#0a0a0a”] [vc_empty_space][vc_toggle title=”Does MaelstroMedia offer free shipping?”]Products will leave our warehouse within [24] hours of you placing your order. Delivery time varies depending on order size, product availability, and shipping option(s) selected.

[/vc_toggle][vc_toggle title=”I have already placed an order, how can I track it? “]Head on over to our Order Tracking Page to check the status of your order.

[/vc_toggle][vc_toggle title=”What do I do if I received the wrong item or a defective item? “]We are sorry for any issues in shipping. Please visit our RETURNS/REFUNDS page to request a Return Authorization Number.

[/vc_toggle][vc_toggle title=”Do I need an account to make a purchase? “]You do not need to create an account to purchase. You can use the guest-checkout option. However, we do suggest you to create an account. Creating an account makes it much easier to track orders, save shipping addresses, and many more added benefits. You can create an account on My Account Page to enjoy the added benefits of our catalog.

[/vc_toggle][vc_toggle title=”Is the checkout process secure? “]Our online catalog uses SSL encryption to ensure a safe and secure checkout process. All of your personal and financial information will be safe when ordering from Us.

[/vc_toggle][vc_toggle title=”Where is my confirmation email? “]All orders will result in a confirmation email being sent to the address on file. If you did not receive a confirmation email, please check your spam and bulk mail folders. Also, please ensure the email address we have on file is correct and accurate. If you are still having trouble you can always CONTACT US for assistance.

[/vc_toggle][vc_toggle title=”Does MaelstroMedia offer free shipping?”]Yes, MaelstroMedia offers free shipping within XXXX. For international orders, shipping costs will vary based on the shipping destination.[/vc_toggle][vc_toggle title=”What is your return policy?”]MaelstroMedia is committed to providing our customers with the best possible experience when purchasing our products. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer support team. We will provide you with a return shipping label and instructions on how to return your product.

Please note that you will be responsible for the cost of returning the item.

If your return is approved, we will process a refund to the original payment method within 5-7 business days of receiving the returned item.

We do not accept returns for items that have been opened or used. If the item is returned in a condition that does not meet the requirements for a return, we will not issue a refund.

If you receive a damaged or defective product, please contact us immediately so we can assist you with a replacement or a refund.

We are always here to help, so if you have any questions or concerns, please don’t hesitate to reach out to us.[/vc_toggle][vc_toggle title=”What if I have a question that wasn’t answered here? “]Our team of customer service agents is ready and waiting to assist you with any questions you may have. Please contact us today for help.

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